At SKINPOTION, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
PROCESSING / SHIPPING TIME
All products are made-to-order which means we don't start whipping up your potions until we receive your order. We take pride in ensuring the freshest ingredients and products.
PLEASE ALLOW 5-7 BUSINESS DAYS TO CREATE YOUR ORDER PLUS SHIPPING TIME.
REFUNDS & EXCHANGES
ALL sales are final.
Please contact us immediately if your package arrives damaged at firstname.lastname@example.org
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES DUE TO THE NATURE OF OUR PRODUCTS.
PLEASE CONTACT THE SHIPPING PROVIDER AS ALL PACKAGES ARE INSURED UP TO$100
TERMS & CONDITIONS
This website (the “Website”), is owned and operated by Skinpotion, referred to herein as "Skinpotion", “we” or “us”). Skinpotion provides this Website to you subject to the following terms and conditions (“Terms”). By visiting or otherwise using this Website and its services, features, products, or any of the content obtained directly or indirectly from us, you accept and agree to comply and be bound by these Terms. If you do not accept and agree to these Terms, you may not visit the Website, purchase or order any of its products or use any of its contents or services. Our Website can be accessed through a computer or mobile device and these Terms govern your use of our Website and your conduct regardless of the means of access. Skinpotion reserves the right to change or modify the Terms from time to time at any time, without notice, and in its sole discretion.
If you are under 18, you may use the Website only with the authorization and supervision of a parent or a legal guardian.
PURPOSE OF THE WEBSITE
The purpose of this Website is to provide you with information about us, our products, services. In addition, you may be able to purchase products and services through the Website and may be able to monitor and perform activities regarding your membership accounts through this Website.
LICENSE AND WEBSITE ACCESS
Skinpotion grants you a limited license to access and make personal use of the Website, but not to download (other than necessary for page viewing) or modify the Website, or any portion of it, except with our express written consent. This license does not allow resale or commercial use of the Website or the Content; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website and the Content; any downloading or copying of account information for the benefit of another; or any use of data mining, spiders, robots, or similar data gathering and extraction tools.
The Website or any portion of them may not be reproduced, distributed, duplicated, republished, copied, sold, resold, or otherwise exploited without our express written consent. You may not frame or utilize framing techniques or caches to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Skinpotion without our express written consent. Any unauthorized use of the Website automatically terminates all membership and other accounts you have with Skinpotion and your permission or license to use our Website.
The Website may provide various interactive features, for example, we may implement features that will allow you to publish reviews of our products. You agree that you will not upload, post or send us any material that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of any party’s intellectual property rights, or otherwise objectionable. You must not send to us any malicious software (such as viruses, Trojan horses and the like) or other rogue programming, political messages, solicitations, mass mailings, or any form of "spam." You agree not to attempt illegal or unauthorized entry into our computer system, to attempt to access sensitive system information, to access or track the information of other users, or to use the Website for any other illegal or unauthorized activity. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to your identity.
Skinpotion attempts to provide accurate descriptions of the Content, products, and/or services available through the Website. However, we do not warrant that product description or other parts of the Content are accurate, complete, reliable, current, or error-free. Reference to or displaying any product or service on the Website does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available, in-stock or that the color of any product will be identical to the color you see when accessing the Website. If Content, products, or services are materially misrepresented, your sole remedy is to cease use of that Content, product, or service and to notify us of the purported error.
The Website may include links to other Internet sites as a convenience to you. We do not monitor or endorse any such sites or the information, products, or services contained on or accessible through such sites. If you access such sites, you do so solely at your own risk. Reference to any products, services, processes, or other information by trade name, trademark, manufacturer, supplier or otherwise shall not constitute or imply any endorsement, sponsorship or recommendation thereof by Skinpotion.
Our Website and all information and Content, contained on, or made available through our Website are owned by or licensed to Skinpotion and are subject to copyright, trademark, and other intellectual property rights under the United States and foreign laws and international conventions. We reserve all rights to the Content. You agree not to engage in the use, copying, or distribution of any Content unless you are expressly permitted to do so by a written agreement with us. You agree not to circumvent, disable or otherwise interfere with security-related features of the Website or features that prevent or restrict use or copying of any Content or enforce limitations on the use of the Website or the Content.
SKINPOTION is a trademark of Skinpotion. All product, brand, and company names, and logos used on our Website are the trademarks or registered trademarks of their respective owners. Any use of any of the marks appearing on our Website (unless you first receive our express written consent or the consent of the owner of the mark, as appropriate), is strictly prohibited.
COPYRIGHT POLICY AND COMPLAINTS
Skinpotion respects the intellectual property of others. If you believe that any material on the Website or any use of the Website infringes upon any copyright that you own or control, please send us a notification of such infringement containing the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
A description of the copyrighted work or other intellectual property that you claim has been infringed;
A description of where the material that you claim is infringing can be found on the Website;
Your address, telephone number, and email address;
A statement that you believe that the disputed use is not authorized by the copyright owner, its agent, or the law; and
A statement by you at the bottom of your notification exactly as follows: “I hereby declare, under penalty of perjury, that the above information is accurate and that I am the copyright or intellectual property owner or authorized to act on behalf of the copyright or intellectual property owner.”
Send the notification to us as follows:
In accordance with the Digital Millennium Copyright Act and other applicable laws, we have adopted a policy of terminating accounts and/or pursuing other remedies, at our sole discretion, if we suspect that the account holder has infringed the intellectual property rights of Skinpotion or any third party.
PRODUCT INFORMATION, USE, AND AVAILABILITY
Product information is intended for personal or information purposes only. The statements we make about our products have not been evaluated by governmental agencies, including, but not limited to Food and Drug Administration. None of our products are intended to diagnose, treat, cure, or prevent any type of condition or disease. Any statements on the Website do not constitute any professional or medical advice or its substitute. You should only use our products consistent with their respective instructions of use. Always check whether any of the ingredients listed in our products may cause your allergic reactions or irritation. You should only use the products consistently with your medical professional’s advice and any questions you may have concerning the impact that the use of specific ingredients found in any of our products may have on you should be addressed to your doctor. Sabon is not a medical professional. If you are need of medical attention, then please contact your doctor, or, in cases of emergency, call 911 or go to your nearest emergency room.
ANY MATERIAL, DESCRIPTION OR INFORMATION PRESENTED BY SKINPOTION REGARDING ANY OF THE PRODUCTS FEATURED ON THE WEBSITE DOES NOT CONSTITUTE PROFESSIONAL MEDICAL ADVICE. BEFORE PURCHASING OR USING ANY OF THE PRODUCTS, GOODS OR INFORMATION FEATURED ON THE WEBSITE YOU SHOULD CONSULT WITH A LICENSED PHYSICIAN.
Any products (including samples) or services made available through the Website are for your personal use only. You agree that you shall not, directly or indirectly, sell, resell, reverse-engineer, duplicate, reproduce or copy any products you purchase or otherwise receive from Skinpotion.
We reserve the right to change the prices and availability of the products listed on the Website without prior notice to you. The listing, description of, or reference to, a product or service on the Website does not imply that the product or service is available, in-stock or deliverable to your geographic location. We explicitly reserve the right to refuse or cancel any order placed for any products or services.
All submissions of any type of Content by you (“User Content”), including but not limited to product reviews, text, suggestions, ideas, commentary, testimonials, photos, videos, or any other materials or information must comply with these Terms. Any User Content you submit shall not be deemed confidential or proprietary and Sabon shall have no obligation of confidentiality, express or implied, with respect thereto. Skinpotion does not endorse User Content, including without limitation, any statement, opinion, recommendation or advice expressed therein, and expressly disclaims all liability with any such submissions.
By submitting any User Content you grant Skinpotion a worldwide, perpetual, irrevocable, royalty-free, sublicensable and transferable right and license to use, reproduce, sell, distribute, copy, modify, delete, publish, translate, or create derivative works from User Content and/or incorporate the User Content into any form, medium or technology whether now or hereafter known throughout the world without compensation to you. This license shall survive the termination of these Terms and your use of the Website.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
ALL CONTENT, PRODUCTS, AND SERVICES PROVIDED ON OR THROUGH THIS WEBSITE, WHETHER DIRECTLY OR BY WAY OF A WEBSITE THAT IS LINKED TO OUR WEBSITE ARE PROVIDED TO YOU "AS IS" AND “AS AVAILABLE” WITHOUT ANY WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT ENDORSE AND ARE NOT RESPONSIBLE FOR YOUR USE OF ANY OF OUR PRODUCTS. WE DO NOT REPRESENT, WARRANT OR ENDORSE THAT ANY OPINION, ADVICE OR STATEMENT MADE OTHER THAN BY US ON THIS WEBSITE IS ACCURATE OR RELIABLE.
OTHER THAN AS MAY BE LIMITED OR REQUIRED BY APPLICABLE CONSUMER PROTECTION LAWS, UNDER NO CIRCUMSTANCE WILL SABON BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY USER’S USE OF OUR PRODUCTS OR USER'S RELIANCE ON INFORMATION ACCESSED, USED OR OBTAINED AS A RESULT OF YOUR USE OF OUR WEBSITE.
BY ACCESSING AND USING OUR WEBSITE YOU AGREE THAT SKINPOTION AND ITS AFFILIATES, OWNERS, EMPLOYEES, AGENTS, LICENSORS AND LICENSEES SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES THAT MAY ARISE FROM YOUR LOSS OR MISAPPROPRIATION OF DATA BY THIRD PARTIES AS RESULTING FROM YOUR USE OF OUR WEBSITE, ANY OF ITS CONTENT OR THE RELATED SERVICES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN THOSE JURISDICTIONS, ANY WARRANTIES OR DAMAGES SHALL BE LIMITED TO THE EXTENT ALLOWED BY APPLICABLE LAW.
You agree to indemnify and hold Skinpotion and its affiliates, owners, employees, agents, licensors and licensees harmless from any claims, demands, losses, liabilities, costs, expenses, obligations and damages of every kind and nature, known and unknown, including reasonable legal fees, arising out of or related to your violation of these Terms, your breach of any of our User Submission policies, your violation of the rights of any third parties or any laws. This indemnification obligation will survive the termination of these Terms and your use of our Website.
DISPUTES AND APPLICABLE LAW
By visiting the Website, you agree that the laws of the State of New York, without regard to principles of conflicts of laws, will govern these Terms and any dispute of any sort that might arise between you and Skinpotion. Any dispute relating in any way to your visit to the Website or to the Content, products or services sold or distributed by Skinpotion shall be solely adjudicated in Supreme Court of the State of New York or in the U.S. Federal District Court located in New York County, New York, and you consent and submit to exclusive jurisdiction and venue in such courts and agree to accept service of process by electronic mail.
CHANGES AND SEVERABILITY
We reserve the right to make changes to the Website, our policies, and these Terms at any time. If any of the terms or conditions in these Terms shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
POLICY FOR FACIAL SERVICES
To book your appointment, a non-refundable non-transferable deposit is required. This consultation fee of $25 is REQUIRED FOR ALL FIRST TIME CLIENTS. The deposit will be applied towards your balance. The remaining balance will be due the day of your service. If you cancel your appointment within 24 hours your deposit will be forfeited. No exceptions.
We have a 24-hour cancellation.
We do offer a 10 minute grace period, anything after would be subject to a late fee of $20 depending on how late you are, which would be added to your bill.
After 20 minutes your appointment will be canceled.
Deposits are non-refundable.
In the event that you need to reschedule or cancel your appointment, please notify us via call or text 24 hours prior to your scheduled appointment.
24 HOUR SATISFACTION POLICY
All services are non-refundable. If any concerns arise, please contact us immediately.
Due to COVID-19, if you are experiencing any of the following symptoms: Cough, Difficulty Breathing, New Loss of Smell, New Loss of Taste, Shortness of Breath, Fever, Chills, Repeated Shaking with Chills, Muscle Pain, Headache, Sore Throat, Nausea Or Vomiting, Diarrhea, Fatigue, Congestion or Runny Nose, please call or text to reschedule your appointment until you are no longer experiencing any of these symptoms. Thank you for your cooperation!